Welcome to Technical Support!
You are always welcome at SautinSoft company with your feedback and questions, it helps us to work more effective!
The ways to contact with us:
- Support by online form: Support form
- Support by emails at email@example.com, firstname.lastname@example.org and email@example.com.
- Support via online chat, take a look at the right bottom corner.
- Remote support using "TeamViewer" or "Remote Desktop". To arrange the connection, email at firstname.lastname@example.org.
- Support by phone. Use these numbers: + 46 812111486.
- Support by Skype. Our contacts: sautinsoft.support, skype_9606.
Technical Support variants:
- Free Support
- Paid Support
Purchasing the license to any of our product you also getting the "Free Support" automatically. Using the "Free Support" you can report to us any issues and we'll try to solve them in the future updates of the product. Also "Free Support" gives you the right to get all future updates during a major version. For example, you have purchased the version 5.3. Therefore, you'll are able to get for free all versions 5.0, 5,1... 5.X.
Sometimes our customers need prioritized support and extra attention to help solve critical issues. To help these customers we introduced Paid Support. In addition to free support service, Paid Support offers following benefits:
- The priority status of the support and communication.
- "Individual Developer Support" allows you to post up to 3 incidents per year.
- "Small Company Support" allows you to post up to 6 incidents per year.
- "Large Company Support" allows you to post unlimited incidents per year.
- 24 hour guaranteed initial response time during weekdays.
- Issue escalation to product development teams.
- Hot-fixes delivered to address your issues.
- Buying support gives you access to the enhanced support option for a year.
- One purchase covers all your SautinSoft products with valid licenses.
“Paid Support” is purchased as a separate product and is not a part of product license.
Buying "Paid Support" gives you access to the enhanced support option for a year.
|Individual Developer (up to 3 incidents)||
|Small Company (up to 6 incidents)||
|Large Company (unlimited incidents)||
- Paid Support guarantees an initial response within 24 hours of an issue being raised during business days. We cannot guarantee a complete resolution in this timescale but you will get an assessment of the issue. Where we can, we provide simple fixes and workarounds immediately. Issues that demand a fix can take longer. No guarantee can be made to the delivery date of the fix.
- Paid Support is subject to a fair usage policy of the specified number of issues being raised in any 365 day period. If several unrelated issues are sent in one incident then these are split into separate incident and each counts towards your usage quota.
- These conditions are subject to change without notice.
- SautinSoft reserves the right to discontinue technical support for all or individual products at any time.
- Hotfixes and feature requests, if supplied, are only built on the latest version of the product in question. Versions other than the latest version of the software are not supported in this way.