Support
We offer two types and four kinds
of technical support for all who interesting in our components:
- Standard
support;
- Special
support with highest priority.
- Support
by email;
- Telephone
support;
- Support
by Skype;
- Personal
support.
Standard support
If you found any issue in our component, please
send us a sample (HTML, RTF, PDF etc) and issue description.
We'll certainly help you to solve it.
- All future updates are free for registered
customers!
Annual Support Agreement (highest priority)
This special technical support gives you a right:
- to get a fixing of any bugs or issues less than
seven business days special for you, it doesn't
depend of product release date;
- unlimited technical support by email or phone any installation,
development, debugging;
- all responses are guaranteed within one business day, with most
questions responded to on the same day;
- after purchasing your will have own 'Support ID' and get special support with the highest priority.
The standard technical support gives you a right:
- to get a fixing of bugs in each product release.
- unlimited technical support by email or phone any installation,
development, debugging.
Select
Product for special support |
Price |
Order
"Annual support" online
(through ShareIt.com) |
|
250 USD |
|
|
Support by email
If you have any question, found an issue or
want to suggest a new feature don't restrict yourself and
email us:
support@sautinsoft.com
Telephone support
We understand that there
are some support cases where a one-to-one talk can solve some
programming problem much quicker than by e-mail.
We are available now, you can call us.
| Supportline |
Available |
|
+7 34145 52493
or
+7 909 0560685
(Russia) |
between 6:00 to 13:00 GMT
between 1:00 to 8:00 EST |
|
Support by Skype 
Now we are available online at Skype.
Our login is: sautinsoft.support
To contact with our support team you only
need a skype
program and next find us in skype network.
Personal
Support
Dear clients, often appear questions about
technical maintenance of our products directly in your office.
Now we offer such possibility to call our engineer into your
office.
Our engineer will help you to adjust product, tell about features
and make clear a source code or fix sources special for you.
To call our engineer you have to pay a his way from Moscow
to your place, hotel stay and 100 USD per day. More details
we can discuss by email or phone. |
